Frequently Asked
Questions

The minimum age to register and play on jiljili is 21 years old. This is a strict requirement under Philippine gaming regulations applicable to casino-style gambling. jiljili enforces this through mandatory age verification during the registration process and again during the KYC (Know Your Customer) verification required before any withdrawal is processed. Any account found to belong to a person under 21 will be immediately closed and all deposited funds returned.

No. jiljili strictly enforces a one-account-per-player policy. Each player is permitted to hold only one registered account on the jiljili platform. Creating multiple accounts — whether using the same or different personal details — is a violation of jiljili's Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances. If you have forgotten your login credentials, use the password reset function on the jiljili Login page or contact support.

To reset your jiljili password, go to the jiljili Login page and click "Forgot Password." Enter your registered mobile number and you will receive an OTP to verify your identity. Once verified, you can set a new password. For security, choose a password that is at least 8 characters long and includes a mix of letters, numbers, and symbols. If you are unable to access your registered mobile number, contact jiljili support at [email protected] for account recovery assistance.

You can update certain account details — such as your email address and contact preferences — directly from your jiljili account settings. However, changes to core identity information (full name, date of birth, ID number) require verification and must be requested through jiljili support at [email protected]. This is to protect the security and integrity of your account. Please note that jiljili does not allow changes to personal details that would circumvent age verification or KYC requirements.

jiljili supports a wide range of payment methods popular with Filipino players, including:

• GCash — instant deposits via your GCash wallet
• PayMaya (Maya) — fast and secure e-wallet deposits
• BPI — online banking transfer via Bank of the Philippine Islands
• BDO — online banking transfer via Banco de Oro
• Metrobank — online banking transfer via Metropolitan Bank & Trust

All deposits are processed in Philippine Peso (₱). jiljili does not charge any fees for deposits, though your bank or e-wallet provider may apply their own transaction charges.

The minimum deposit on jiljili is ₱100 for GCash and PayMaya transactions. For bank transfers via BPI, BDO, and Metrobank, the minimum deposit is ₱500 due to standard bank processing requirements. There is no maximum deposit limit set by jiljili, though your bank or e-wallet provider may have their own daily transaction limits. If you need to make a large deposit, we recommend contacting jiljili support in advance to ensure smooth processing.

GCash and PayMaya deposits are typically credited to your jiljili account instantly or within a few minutes. Bank transfers via BPI, BDO, and Metrobank may take between 15 minutes to 2 hours during regular banking hours, and up to 24 hours during weekends or Philippine public holidays. If your deposit has not appeared after the expected processing time, please contact jiljili support at [email protected] with your transaction reference number and we will investigate promptly.

Yes. All financial transactions on jiljili are protected by TLS (Transport Layer Security) encryption, the same technology used by major banks and financial institutions. jiljili does not store your full banking credentials or card details on our servers. All payment processing is handled through secure, verified payment gateways. Your funds are held in segregated player accounts, separate from jiljili's operational funds, ensuring that your balance is protected at all times.

To withdraw your winnings, log in to your jiljili account and navigate to the "Withdraw" section in your account dashboard. Select your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount you wish to withdraw, and confirm the request. If you have not yet completed KYC verification, you will be prompted to submit a valid Philippine government-issued ID before your first withdrawal can be processed. This is a one-time requirement to protect your account and comply with Philippine regulations.

GCash and PayMaya withdrawals are typically processed within 15 to 60 minutes after approval. Bank transfers to BPI, BDO, and Metrobank accounts are usually completed within 1 to 3 business days, depending on your bank's processing schedule. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. jiljili aims to process all withdrawal requests as quickly as possible. If your withdrawal has not arrived within the stated timeframe, contact [email protected] with your withdrawal reference number.

The minimum withdrawal amount on jiljili is ₱200 for GCash and PayMaya. For bank transfers via BPI, BDO, and Metrobank, the minimum withdrawal is ₱500. There is no fee charged by jiljili for standard withdrawals. Please note that your bank or e-wallet provider may apply their own receiving fees, which are outside jiljili's control. We recommend checking with your provider if you are unsure about any applicable charges on their end.

Withdrawals may be delayed or declined for several reasons:

• KYC verification has not been completed — submit your valid Philippine ID to proceed
• Active bonus wagering requirements have not yet been met
• The withdrawal amount exceeds your available withdrawable balance
• Your account has a pending security review
• Bank or e-wallet system maintenance on the provider's end

If your withdrawal has been declined and you are unsure why, please contact jiljili support at [email protected]. Our team will review your account and provide a clear explanation within 24 hours.

jiljili offers a comprehensive range of games and betting options for Filipino players, including:

• Slots — hundreds of slot titles from leading game providers, available at jiljili Slot
• Bingo — classic and modern bingo variants, available at jiljili Bingo
• Dragon Master — our featured fishing and arcade game at Dragon Master
• Boom Legend — action-packed multiplayer game at Boom Legend
• Live Casino — live dealer tables including baccarat, roulette, blackjack, and more at jiljili Casino
• Sports Betting — PBA, NBA, UFC, boxing, football, and sabong markets

New games and features are added regularly, so check back often for the latest additions.

Yes. All games on the jiljili platform use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our RNG systems are regularly tested and audited by independent third-party testing laboratories. Live casino games are streamed in real time from professional studios with real dealers, providing full transparency. jiljili is committed to offering a fair gaming environment to every Filipino player, and we do not manipulate game outcomes in any way.

Absolutely. jiljili is fully optimized for mobile play. You can access all games — slots, bingo, live casino, Dragon Master, Boom Legend, and sports betting — directly through your mobile browser on Android or iOS without needing to download a separate app. The jiljili mobile experience is designed to be smooth and responsive, whether you are playing in Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines with a stable internet connection.

jiljili offers a welcome bonus to new players upon their first deposit. The specific bonus amount and terms are displayed on the promotions page within your jiljili account after registration. In general, welcome bonuses on jiljili come with wagering requirements that must be met before bonus-derived winnings can be withdrawn. Always read the full bonus terms and conditions before claiming any offer. jiljili also runs regular promotions for existing players, including reload bonuses, cashback offers, and special event promotions tied to major Philippine and international sporting events.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount before any winnings derived from that bonus can be withdrawn. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus funds become withdrawable. Wagering requirements vary by promotion and are always clearly stated in the bonus terms. Not all games contribute equally to wagering — slots typically contribute 100%, while live casino games may contribute less. Check the specific promotion terms for full details.

Yes. If you prefer to play without bonuses — for example, to avoid wagering requirements on your withdrawals — you can opt out of bonus offers in your jiljili account settings. Simply navigate to "Promotions Preferences" and select "No Bonus." Once this preference is set, jiljili will not automatically apply bonuses to your deposits. This setting can be changed at any time. Note that opting out of bonuses means you will not be eligible for welcome or reload bonus offers while the preference is active.

To complete KYC (Know Your Customer) verification on jiljili, you will need to submit one of the following valid Philippine government-issued photo IDs:

• Philippine National ID (PhilSys)
• Passport
• Driver's License (LTO)
• SSS or GSIS ID
• Voter's ID
• PRC ID

You may also be asked to submit a selfie holding your ID and a recent proof of address (such as a utility bill or bank statement dated within the last 3 months). KYC verification is required before your first withdrawal and is a one-time process designed to protect your account and comply with Philippine anti-money laundering regulations.

jiljili takes data privacy seriously and complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173). All personal data collected during registration and KYC is stored securely using industry-standard encryption. We do not sell or share your personal information with third parties for marketing purposes. Access to your data is restricted to authorized jiljili personnel on a need-to-know basis. For full details on how we collect, use, and protect your data, please review our Privacy Policy.

If you suspect that someone has accessed your jiljili account without your permission, take the following steps immediately:

• Change your jiljili password right away via the jiljili Login page
• Contact jiljili support at [email protected] to report the suspected breach and request an account security review
• Check your recent transaction history for any unauthorized deposits or withdrawals
• Change the password on your registered email address and mobile number as well

jiljili's security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorized activity while the review is underway.

jiljili provides a full suite of responsible gaming tools available free of charge to all registered players:

• Deposit Limits — set daily, weekly, or monthly deposit caps
• Loss Limits — cap your net losses over a defined period
• Session Time Limits — set a maximum duration for each gaming session
• Reality Check Reminders — periodic pop-ups showing your session time and net result
• Cooling-Off Period — take a break of 24 hours up to 30 days
• Self-Exclusion — suspend your account for 6 months or permanently

All tools are accessible from the Responsible Gaming section of your account settings. For more information, visit our Responsible Gaming page.

To self-exclude, log in to your jiljili account, go to Account Settings, and select the "Responsible Gaming" tab. Choose "Self-Exclusion" and select your preferred exclusion period — either a fixed term (minimum 6 months) or permanent exclusion. Once confirmed, your account will be immediately suspended and you will not be able to log in, deposit, or place bets for the duration of the exclusion. If you need to self-exclude urgently and cannot access your account, email [email protected] with the subject line "Self-Exclusion Request" and our team will action it immediately, 24/7.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming program with player protection resources accessible through official Philippine government channels. The National Center for Mental Health (NCMH) and various private counselling centers in Manila, Cebu, Davao, and other major cities also offer confidential support for gambling-related issues. You can also contact jiljili directly at [email protected] — our team is trained to assist players experiencing gambling difficulties and can connect you with appropriate resources. For more details, visit our Responsible Gaming page.

If a game freezes or crashes during a session, first try refreshing your browser or closing and reopening the game. jiljili's system automatically saves your game state, so any bets placed before the crash will be recorded and settled correctly — you will not lose funds due to a technical interruption. If the issue persists, try clearing your browser cache and cookies, or switch to a different browser. If you believe a bet was not settled correctly due to a technical fault, contact jiljili support at [email protected] with the game name, date, time, and approximate bet amount so we can investigate.

jiljili works best on the latest versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. For mobile play, jiljili is optimized for both Android and iOS devices running current operating system versions. We recommend keeping your browser and operating system up to date for the best performance. A stable internet connection — whether mobile data (4G/5G) or Wi-Fi — is recommended for live casino games and sports betting to ensure smooth, uninterrupted play. If you experience performance issues, try closing other browser tabs and background apps to free up device resources.

jiljili's customer support team is available 24 hours a day, 7 days a week to assist Filipino players with any questions or issues. You can reach us by emailing [email protected]. When contacting support, please include your registered mobile number or username, a clear description of your issue, and any relevant screenshots or transaction reference numbers. This helps our team resolve your query as quickly as possible. For urgent matters such as self-exclusion requests or suspected unauthorized account access, please indicate this clearly in your email subject line for priority handling.